Lesaffre
Solution
A cloud-based B2B platform for automating multi-stage bulk order processing and approval procedures. The platform implementation substantially reduced customer service and managers’ workload as well as improved overall efficiency
Sales procedures were automated at five plants, greatly reducing time and improving quality of order processing
The platform features personalized user accounts and product catalogs
The platform offers online document flow and SAP R3 integration via IDOC format for order processing and data synchronization regarding stock availability and prices
The platform has a customer procurement planning tool
The built-in end-to-end transaction analytics with detailed reports enabled optimizing logistics, eliminating bottleneck and reduced error probability